F.A.Q.

On this page you will find an overview of the most frequently asked questions (FAQ) at Greenwatch customer service. Is your question not listed? Please contact us via our contact form.

WHAT IS GREENWATCH STANDARD DELIVERY TIME?

Our watches are delivered within two business days by PostNL. When the delivery time is longer than these two working days we will inform you on the home page or on the relevant product page.

WHAT ARE THE SHIPPING COSTS?

We don’t like unexpected costs, but since international shipment costs will differ you will find shipping costs for your country during checkout. No additional payment method fees will be applied.

I HAVE PURCHASED A WOODEN WATCH. HOW DO I REMOVE STRAP LINKS OR ADD THEM?

On our information page you can get an explanation how you can remove strap links. Click here to visit the information page.

WHAT IS THE MOVEMENT BRAND AT GREENWATCH?

Inside our watch is a timepiece of the Japanese Miyota. This inner work is also used by other well-known brands. Our automatic watches differ per movement.

WHAT IS THE WARRANTY SPAN OF THE WATCH?

We provide 6 months of warranty on the mechanism. Should any other damages occur we will assess on a case-by-case basis, but strive for maximum, realistic service.

ARE GREENWATCH WATCHES SUSTAINABLE?

Yes! We will replant a tree for each watch sold through the OneTreePlanted Foundation.

CAN I RETURN MY GREENWATCH?

You can. Read all information about returning your watch on our return page.

WHICH WOODEN WATCHES DO YOU OFFER?

We only sell watches of the Greenwatch brand. An overview of our models can be found in our catalog.

I AM LOOKING FOR A DISCOUNT CODE. DO YOU OFFER THIS?

Discount codes are rarely displayed on our website. We already have a very low price and can do little more. Would like to get a discount code? Maybe you get some luck on our wheel of furtune which will randomly pop-ups on our page.

I WOULD LIKE TO SELL GREENWATCH WATCHES IN MY OWN STORE OR WEBSHOP

When collaborating everyone profits. We are always open to proposals. Would you like to sell our exclusive watches, please contact us by email.